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Frequently Asked Questions
After your service is activated, you can access OxPanel from your customer portal. Navigate to Services, select your hosting package, and click on the OxPanel login link.
Log into OxPanel, go to the Mail section, and click 'Add Mail Account'. Enter the email address and password you want to use. Your emails will be accessible via webmail or any email client.
You can upload files via FTP using your OxPanel credentials, or use the File Manager in OxPanel. For FTP, use your domain as the hostname and the credentials provided in your welcome email.
Free Let's Encrypt SSL certificates are automatically installed on all domains. For custom SSL certificates, go to OxPanel > SSL Certificates and upload your certificate files.
Yes! You can upgrade your plan at any time from the customer portal. Go to Services, select your hosting package, and click 'Upgrade'. The price difference will be prorated.
In OxPanel, go to Databases > Add Database. Create a database name and user. You'll need these credentials to connect your applications to the database.
We'll notify you when you're approaching your limit. If you exceed it, your site may be temporarily suspended until the next billing cycle or you upgrade to a higher plan.
Update your domain's nameservers to ns1.oxservers.com and ns2.oxservers.com at your domain registrar. Changes typically propagate within 24-48 hours.
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